Leveraging Data Analytics to Optimize the Customer Experience
Empowering Clients with Visibility into Contact Center Data to Promote a Consistent Customer Experience
Join The Northridge Group’s Nathan Hart, Mary Kane, and Imran Mohammed for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights for resolving FCR problems, improving Customer Experience, reducing costs, and increasing customer retention!
Please fill out this form to access the recording of our in-depth webinar from Tuesday, June 14th at 12:00 PM CT.
.png?width=1000&height=2000&name=leveraging%20data%201000x2000%20(2).png "leveraging data 1000x2000 (2)")